Proactive IT Support vs. Reactive IT Support

Proactive IT Support vs. Reactive IT Support – You know how important it is to stay on top of your physical health. Well, in the same vein, it’s important to monitor the health of your network to reduce the risk of infection. That’s where proactive managed IT services come in. They work like preventive doctor visits, preventing issues before they arise and wreak havoc.

Let’s go over how the proactive IT model differs is better than the more traditional reactive approach in regards to managed IT services and computer repair.

In a nutshell, every business should consider proactive IT for efficiency, savings and productivity. With this approach, you can:

  • Save valuable time and money.
  • Avoid unnecessary downtime.
  • Identify issues before they become a problem.

What’s Proactive IT Support?

Proactive managed IT services happens to be the preferred method for most small- to mid-sized businesses, as it drastically reduces downtime. This type of support solves IT issues prior to them threatening your business’ IT infrastructure. Under this method, a proactive managed IT service provider, utilizing advanced monitoring tools, can ensure stable and secure systems without the downtime associated with break-fix solutions.

This approach is preventative rather than reactive. Regularly scheduled maintenance services are critical if you want to prevent network downtime. Who doesn’t? Even a single hour of downtime across your company can be very costly. Proactive IT services can offset the high costs of an unexpected emergency IT issue.

What’s Reactive IT Support?

Reactive IT support, on the other hand, represents a break-fix solution. This is when your business gets support only when something goes wrong, such as when your network is down or you can’t access wi-fi. Then, you get on the phone and call your managed IT service provider. You wait for them to come out and fix it, in the meantime experiencing costly downtime. Basically, reactive support means no one comes into contact with your network unless and until something breaks.

Another pitfall of reactive IT support is that there’s no uniform familiarity with your IT ecosystem. The service provider must determine the source of the network outage, which could be anything from the Internet provider or a power outage to an internal wiring issue or a spotty wi-fi connection. The issue can’t be resolved until the technician is on site and performs lots of troubleshooting. Not only is this time consuming, it leaves room for human error.


Which would you rather have for your business? Chaos or preparation? Proactive IT support is a clear choice because it’s much less stressful than a reactive solution.

With the reactive approach, when something happens to your system or network, all you can do is call the provider and wait until it’s fixed. At the same time, no one is being productive, which means you’re not making money.

A better approach would be to utilize a proactive managed IT service model. No surprise bills and no stress.

Want to ensure proactive, money-saving and time-saving approach for your company? Call Monmouth Computer Associates to find out how we can help.

Computer RepairComputer SupportManaged It Services